Parad0x Compress

Support

Need help with compression, exports, or purchases? Email us at Help@parad0xlabs.com. We typically reply within 1–2 business days.

Photos Videos PDF HEIC AVIF MP4

Tip: Savings depend on the original file. Media that’s already optimized may not shrink much.

Quick answers

Why didn’t my file get smaller?
Some files are already compressed. Try Max Savings, switch the output format, or test a different clip/photo.
Where are compressed files saved?
Exports are saved to the location you choose in the system save/share flow.
Why does AVIF take longer?
AVIF can deliver excellent quality at smaller sizes, but it may encode slower on some devices.
PDF size didn’t change — why?
Some PDFs are already optimized. Scanned/image-heavy PDFs may have limited savings without reducing image quality.

Troubleshooting

Restart & retry: close the app and run the compression again.
Free space: keep extra storage available for temporary processing files.
Large files: compress in smaller batches if a queue fails.
Format edge cases: if one format fails, try a different output (AUTO / JPG / WebP / MP4).

If you can reproduce the issue, attach the file (or a sample) to your email if it’s safe to share.

Billing & subscriptions

Purchases are managed by the store you used:

Google Play (Android)
Google Play → Profile → Payments & subscriptions → Subscriptions

Apple App Store (iOS)
iOS Settings → Apple ID → Subscriptions

We don’t collect your payment details — the store handles transactions, receipts, cancellations, and refunds. For billing issues, contacting Google Play / Apple Support is usually the fastest path.

Contact support

Email: Help@parad0xlabs.com

Include (helps us fix it fast):
• Device model
• OS version (Android or iOS)
• App version
• File type (HEIC/AVIF/MP4/PDF) + approx. size
• What mode you used (High / Balanced / Max Savings) and what happened